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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Samuel Gray

October 23, 2025

5  out of  5
rating by Samuel Gray
"Heather was fantastic to work with and took care of us on a very short time frame! They saved me hundreds!"
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Leonard Roark

October 17, 2025

5  out of  5
rating by Leonard Roark
"Nice friendly and very helpful. ."
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Cody Slaughter

October 13, 2025

5  out of  5
rating by Cody Slaughter
"Heather was very kind and helpful. She has been my agent off and on for years and is such a great person."
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Kevin Straw

October 13, 2025

5  out of  5
rating by Kevin Straw
"Heather does a great job communicating with you, She takes care of business. I would highly recommend State Farm to anyone."
We responded:
"Grateful for your support—thanks for choosing Steve Woodrum Insurance in Frankfort for your coverage needs!"
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Peach Kim

September 24, 2025

5  out of  5
rating by Peach Kim
"Heather was AWESOME!!! She helped me find the right fit for me.. She’s amazing 🙂"
We responded:
"We’re proud to be your local State Farm agency — thanks for the glowing review!"
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Joseph Manley

September 8, 2025

3  out of  5
rating by Joseph Manley
"Signing up was very smooth experience. I thought Heather was helpful, however after signing up I got a notification that the rate I agreed to was contingent on attaching a device to my car and having their app. I dislike that they did not inform me of that before I signed up, so I immediately cancelled. I fear what else may not have been disclosed."
We responded:
"Thanks for the feedback—and the shout-out to Heather. We should have made it clearer that your price reflected an optional Drive Safe & Save discount, which requires app/device activation and includes a separate consent email. I’m happy to re-quote the same coverage without telematics and review it line by line—call me at 502-695-8888. — Stephen Woodrum, State Farm Agent"
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Amanda Gilliland

September 8, 2025

5  out of  5
rating by Amanda Gilliland
"Great experience getting insurance through this State Farm branch! They’ve been super helpful and made the process very easy!"
We responded:
"Thanks for the 5-star review Amanda! Our State Farm insurance team in Frankfort, KY loves making coverage easy—auto, home, renters, life, and business insurance. Need a quote, bundle discount, or policy review? Call 502-863-0608—we serve Frankfort and all of Kentucky, Ohio, Tennessee, Virginia and West Virginia!"
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Christie Thompson

September 4, 2025

5  out of  5
rating by Christie Thompson
"I was a customer years ago and have rejoined with State Farm as they are saving me over $300 a month with my farm and auto. Thanks!!!"
We responded:
"Big thanks for the 5 stars! Our team works hard to make insurance simple and stress-free"
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Chad Eastman

August 14, 2025

5  out of  5
rating by Chad Eastman
"Shaelyn quoted my insurance though it was out of my budget she was an absolute pleasure to work with !"
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Sierra Perez Diaz

August 14, 2025

5  out of  5
rating by Sierra Perez Diaz
"Shaelyn is always quick to help! Definitely recommend going to see her for your insurance needs!"
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Andrea Hudson

August 8, 2025

5  out of  5
rating by Andrea Hudson
"They are always so friendly and efficient. It's so nice to hear a kind voice in customer service."
We responded:
"Thanks for letting us be your local insurance team!"
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Kaitlyn Sams

August 8, 2025

5  out of  5
rating by Kaitlyn Sams
"Heather has been fantastic!"
We responded:
"Big thanks from all of us at Woodrum Insurance!"
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Megan Sebastian

July 30, 2025

5  out of  5
rating by Megan Sebastian
"Shaelyn at the office has always been amazing to work with! She helped me switch over my old car to new one easier than I've ever been able to! Always kind, friendly, and easy to contact."
We responded:
"Big thanks from all of us at Woodrum Insurance!"
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Nick Winans

July 10, 2025

5  out of  5
rating by Nick Winans
"Best in the business"
We responded:
"5 stars! Thanks so much Nick!"
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Greg Quire

July 9, 2025

5  out of  5
rating by Greg Quire
"Heather help me faster than The self checkout at Walmart !! And I had a real good time too."
We responded:
"And no items that wont scan!!!! Thanks Greg really appreciate your business!"
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Crystal Tomlinson

July 9, 2025

5  out of  5
rating by Crystal Tomlinson
"Always A+ customer service!"
We responded:
"Hey Crystal!! Thank you for the 5 Stars and for your business!"
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Maia Dillon

July 9, 2025

5  out of  5
rating by Maia Dillon
"Everything was so fast and easy! Heather @ State Farm was able to send me my insurance cards within minutes of our phone call! Highly recommend!"
We responded:
"Maia, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Rafael Hieatt

July 9, 2025

5  out of  5
rating by Rafael Hieatt
"Heather is very knowledgeable and friendly. I called with questions and changes and she is always helpful and helps me make the right decisions with my policy."
We responded:
"Thanks so much for the review! Really appreciate you choosing our Frankfort State Farm location for all your needs! Have a great week!"
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Kaylee Whitsell

June 30, 2025

5  out of  5
rating by Kaylee Whitsell
"Amazing experience with Shaelyn! She was patient with all my questions and kind throughout the entire experience."
We responded:
"Thanks for the review! Our goal is to make insurance feel easy—whether it’s life, auto, or anything in between."
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Nikki Castillo

June 24, 2025

5  out of  5
rating by Nikki Castillo
"Heather and Matt were great! It was the fastest and easiest quote I have ever received! Their rates are great as well! I would definitely recommend their services!! Thanks guys!"
We responded:
"Thanks so much for the great review Nikki! Really appreciate you!"
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Angela Hall

June 24, 2025

5  out of  5
rating by Angela Hall
"Very satisfied with this company. Heather's so professional. We have been with this company for several years and I have absolutely zero complaints thank you Steve woodrum State farm insurance."
We responded:
"Thanks for the review! Our goal is to make insurance feel easy—whether it’s life, auto, or anything in between."
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Andrew Lanham

June 13, 2025

5  out of  5
rating by Andrew Lanham
"Heather was super helpful and so kind, a great State Farm agent."
We responded:
"Thanks so much! We’re proud to serve the Frankfort community with trusted auto and home insurance."
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Tami Blevins

June 13, 2025

5  out of  5
rating by Tami Blevins
"Impeccable customer service - especially that provided by Account Manager, Shaelyn Howard. If you're in need of a responsive, professional team to handle your business insurance needs, look no further than the folks at Steve Woodrum - State Farm Insurance Agent!"
We responded:
"Thanks for the awesome review!!! It means a lot coming from one of our Frankfort neighbors!"
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Cedric

June 9, 2025

5  out of  5
rating by Cedric
"All went well with the tow service. The guy was great and patient and took care of my car. Thanks to the State Farm App, I was able to quickly get what I needed in a surprisingly short amount time. I really do appreciate you guys for the assist."
We responded:
"Appreciate you! 🙌"
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Lori

May 20, 2025

5  out of  5
rating by Lori
"Excellent rates!!"
We responded:
"Thanks for the love! ⭐️"